Road Runner Broaderband finally up!

One thing I did after I got home today was to check out the speed of my internet connection.

Still... the speed limit is within the range of Road Runner basic.

So, yours moving really slow decided to call up Timewarner again.

Oops, apparently, the order to upgrade to Road Runner Broadband was still not completed today.

The representative asked me to wait till tomorrow so that he could gather the information to send the case forth to its supervisor.

This time I asked, "Can I please speak with your supervisor directly because I have been calling back 4-5 days in a roll and it seems like the order just can not get completed."

So he did eventually got his supervisor on the phone.

As I was explaining the entire situation to him, he also went over my history and found it sort of bizzard how one would go through such hassles simply wanting to have a service upgrade.

It took him less than a minute to get the order issue resolved and he even added some more speed to my account to compensate for the, I guess, inconveniences.

I restarted the cable modem and the computer....

I tested the speed... and...

Voila!

Packets running and running around!

Slow as I am, my packets goes faster than 89% of US! 8-O lol

Though nothing comparable to the connection speed through Internet 2...

From a residential point of view, Lord, this round, I am really coming out of the dark!

Road Runner Broadband again

The lady I spoke with finally was able to get my order completed although, in my account, it is still showing that the current services I am subscribing to is the basic plan.

So I chatted with an agent online while back keeping my friend with a broken foot some company-- so I was informed... yes, the order is completed; yet, unfortunately, "there is an outage of service in your area...."

So I replied, "Thank God that I am not home."

OMG... the consequences of my finally upgrading to broadband--- service outage? 8-O lol

Gotta say though, the 29.99 /mo without contract offer is still valid in my area and I could still view it in My Services... though not sure whether it might be available in your neighborhood... not to mention whether you would have to go through the same grief I have to go through these past few days with a simple pursuit of wanting to switch to Road Runner Broadband.

BTW, though the customer representatives told me that the order has been completed and my services have been upgraded.  As you can tell in the screenshots I am providing with you now... apparently not in the online records.

Still fighting to go Broadband

Back a couple of days ago, I mentioned that I found this opportunity to get broadband to the house at 29.99 without contract...

Also... for some bizzard reason, timewarner kept on having problem getting the order completed in their system.

I have been calling them on a daily basis, such as now, trying to get my Broadband set up.... 

May God let it be the 4th call the last.... 8-X

Road Runner Broadband for 29.99 (No contract)

It all started from my pursuit to get the issue of skype video disconnecting all the time... and that was when I realized that the aka high speed Internet connection I use affords me no more than the download speed of 1.5 mbps and .25 mbps for upload...

Ouch... all of a sudden, I fell back to the dark age.... What kinda fiber were my packets traveling on?

Since I was already dealing with the Time Warner people, I decided to clean up the whole mess with all my Timewarner account...essentially spending hours straightening out the username and password issues for payexpress and my services.

I don't know why... just felt like it...

Then, when I finally was able to get into my services, I went to check on the other options I might have for higher speed Internet.

After getting back to NYC, I needed to have Timewarner service reactivated because I was gone for about 10 months.  The customer representative, then, signed me on for the Road Runner Basic, which costs me 33.95 per month, taxes and fees not included.

Strangely, when looking at the upgrade options, I found Road Runner Broadband, which could go as fast as 10 mbps when downloading data, to be at the cheaper price of 29.99.

33.95 for the speed of 1.5 mbps while 29.99 for that of 10 mbps?

After chatting with the customer representative online to make sure that I would be paying 29.99 rather than 33.95+29.99, I had the order submitted.

The best thing about this offer... there is no annual contract... and, thus, no penalty fees of any kind shall I have it cancelled in 2-3 months! Sweet!

The moral of the lesson, it won't hurt for you to log in to "my services" once in a while shall Timewarner provide services in your neighborhood and shall you existing service be more expensive yet slower than 10 mpbs downloading speed.

And, apparently, the offer is limited time only and is dependent on your geographical location as well.

Good luck!

Update on 6/21/2011 8:10 PM: Been talking to customer representatives at Timerwarner because they seem to have some problem getting their system info fixed so that I can finally upgrade to broadband... 8-O lol